If your NBN’s broken, slow, or never worked properly in the first place — most of the time the issue is on your side of the boundary, not NBN Co’s. And NBN Co won’t touch anything inside the property.
That’s where we come in.
What we actually fix
Failed lead-in cables (the cable from the boundary to the house). Damaged inside wiring. Corroded sockets. Wrong cable type causing speed loss (we see a lot of phone-grade cable carrying NBN — that gets you maybe 20% of your plan speed). Crossed pairs after a renovation. New build hand-overs where the cabling was never tested.
If you’re not sure what’s wrong, ring us and describe what’s happening. Nine times out of ten we can guess the cause from the symptoms.
How we work it
For a fault call we usually do a phone triage first to figure out whether it’s an internal job or NBN Co. If it’s internal, we book a slot — most of the time same week. The visit is $150 for diagnosis and 30 mins of work; anything beyond gets quoted on the day before we touch it. Quote held for 30 days.
For a clean install (e.g. a new build needing inside NBN cabling), we quote on a site visit, fixed price, certification-tested.
What you’ll have when we leave
A working connection, a copy of any test results, the modem set up properly (or guidance if you’re switching providers), and a phone number that actually rings if something goes wrong inside the warranty period.
Licensed Perth cabler since 2014. ACMA registration T012345. We answer the phone.